bigtaka's Privacy Policy
This policy provides a full explanation of how secure your personal information is with us and the purposes for which it is used.
1 Introduction
bigtaka is an online entertainment platform offering casino games, sports betting, and live gaming for users in Bangladesh. When you use bigtaka's services, we process certain personal information about you. The purpose of this Privacy Policy is to clearly inform you about what information we collect, why we collect it, and how it is kept secure.
This policy applies to bigtaka's website, mobile application, and all our digital services. Before using the site, please read our Terms and Conditions carefully, as the Privacy Policy and Terms are complementary documents.
By accepting this policy, you will understand how responsibly bigtaka handles the processing of your information. By continuing to use our services, you are considered to be informed of the terms of this policy.
2 Information We Collect
2.1 Registration and Account Information
When opening an account on bigtaka, you are required to provide some basic information. This includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password
- National ID card or other government-issued identity document details (where applicable)
2.2 Transaction Information
When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the relevant mobile banking number, transaction amount, and date are stored in our system. This information is used to prevent financial fraud and verify the legitimacy of transactions.
2.3 Technical Information
When you use our site or app, certain technical information is collected automatically, such as your IP address, browser type and version, operating system, and a log of which pages you have visited.
2.4 Communication Information
When you contact us via live chat or email, we retain a record of that conversation, which may be used to improve future support and to resolve disputes.
3 Purpose of Using Information
bigtaka uses your information only for specific and legitimate purposes. The reasons we process information are set out below:
- Verifying identity for account creation and management
- Ensuring deposits, withdrawals, and bonus processing are completed
- Reviewing your gaming activity to provide responsible gaming support
- Maintaining platform security and detecting suspicious activity
- Resolving relevant technical issues and providing customer service
- Analysing your preferences to improve the quality of our services
- Sending special offers and promotional information (you can opt out of this at any time)
To help keep your gaming experience balanced, we analyse your spending patterns and may suggest setting limits where needed. To learn more about this process, read the Responsible Gaming Guidelines.
4 Data Storage and Security
4.1 Technical Safeguards
bigtaka uses industry-standard SSL encryption to protect your personal and financial information. Our servers and databases are continuously monitored to prevent unauthorised access or data theft.
4.2 Password Protection
Your password is never stored in plain text. It is converted using a strong cryptographic hashing method, so no bigtaka employee can view your actual password.
4.3 Data Retention Period
Relevant information is held by us for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period for legal and audit purposes. Once that period expires, the information is securely deleted.
4.4 Employee Access
Only specific, authorised bigtaka employees can access your information, and only when it is strictly necessary for providing a service. A record is kept of every access.
5 Sharing Information with Third Parties
bigtaka never sells your personal information or transfers it to advertisers. However, limited information may be shared with third parties in specific circumstances necessary for operating the service:
5.1 Payment Processors
The minimum necessary information is shared with the relevant payment service provider to process transactions via bKash, Nagad, and Rocket. These transactions are handled within each provider's own security framework.
5.2 Game Providers
Our game studio partners — including Pragmatic Play, PG Soft, JILI, and Evolution — may view certain session-based data to verify game statistics and results, but your full personal identity is not exposed to them.
5.3 Legal Obligations
We may be required to provide information in accordance with applicable laws in Bangladesh or pursuant to a valid order from an authority. In such cases, bigtaka provides only the minimum information necessary.
5.4 Technology and Infrastructure Providers
Technology partners used for cloud hosting, cybersecurity, or analytics services operate under contractual confidentiality terms and have no right to use your information independently.
6 Cookies and Tracking Technologies
Cookies and similar technologies are used to run the bigtaka website and app effectively.
6.1 Essential Cookies
These cookies are used to maintain your login session, store security tokens, and ensure the basic functionality of the platform. Without them, the site cannot work properly.
6.2 Analytical Cookies
These cookies are used to collect statistics to understand how users are using the site. Information gathered from them is processed anonymously.
6.3 Cookie Controls
You can disable or delete non-essential cookies from your browser settings. However, disabling essential cookies may mean that some features of the site are no longer available to you.
7 Your Data Rights
bigtaka believes you should have control over your own information. To that end, you have the following rights:
- Right to Access: You can ask to see what information we hold about you.
- Right to Correction: You can request that incorrect or outdated information be updated.
- Right to Deletion: In certain circumstances, you can request that your information be deleted, unless it is required to be retained for legal reasons.
- Right to Restrict Processing: You can request that your information not be used for specific purposes.
- Right to Opt Out of Promotional Communications: You can stop receiving bonus or offer messages at any time.
- Right to Raise a Complaint: If you object to how we use your information, you can notify bigtaka directly.
To exercise these rights, contact our customer support team via live chat or email. For general questions, you can visit the FAQ section, which contains answers to common questions about accounts and information.
8 Children's Privacy and Age Restrictions
All bigtaka services are exclusively for persons aged 21 or over. We do not knowingly collect any information from persons under the age of 21.
Age verification steps are taken at the time of registration. If evidence is found that an account holder is below our age limit, that account will be immediately suspended and any information collected will be deleted as soon as possible.
If a parent or guardian believes their child has opened an account on our platform, please contact us immediately. We take reports of this kind very seriously.
9 Changes to the Privacy Policy
Over time, updates to this Privacy Policy may be needed due to changes in the scope of bigtaka's services or technology. For any changes, we will take the following steps:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, you will be notified directly by registered email or mobile.
- If you continue using the site after a change, you will be considered to have accepted the new policy.
Any changes to the policy will be published on this page. We recommend that you visit this page regularly.
10 Contact and Complaints
If you have any questions, complaints, or information-related requests regarding this Privacy Policy, please contact bigtaka's support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
Ways to contact us:
- Live Chat: Connect directly using the chat button at the bottom right of the site
- Email: [email protected]
For complaints, please include a detailed description and your account information so we can resolve the matter quickly. bigtaka reviews every privacy-related complaint seriously and aims to respond as quickly as possible.
Review the Policy, Stay Informed
This Privacy Policy is updated regularly. bigtaka always gives the highest priority to protecting your information — you will be notified before any changes are made.